Privacy Policy

ClearSpeak Switzerland GmbH operates this service. This policy describes how we collect, use, and protect your personal data when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect information necessary to provide our communication training and language services, including:

• Information you provide directly to us: When you contact us, register for a service, fill out a form, or interact with our site, you may provide personal data such as your name, contact details (excluding electronic details like email or phone, unless required for service delivery), and information related to your needs or inquiries.
• Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage, including IP addresses, browser type, operating system, referral URLs, and interactions with site features. This data helps us understand how our service is used and improve its functionality.
• Cookies and similar technologies: We use cookies and similar technologies to enhance your experience on our site, remember your preferences, analyze site traffic, and understand user behavior. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services: Delivering communication training, language services, coaching, workshops, and related support.
• To communicate with you: Responding to your inquiries, sending important service-related notices (excluding electronic direct marketing unless appropriate legal basis exists), and providing requested information.
• To improve our services: Analyzing usage data to understand user needs, troubleshoot issues, and enhance the features and performance of our service.
• For legal and security purposes: Complying with legal obligations, enforcing our terms, and protecting the security and integrity of our service and users.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing services you signed up for).
• Legitimate interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your data protection rights and interests (e.g., improving our services, preventing fraud).
• Legal obligation: When processing is required to comply with a legal obligation.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter, where electronic communication is involved and permitted by law). You have the right to withdraw consent at any time.

Sharing Your Information

We do not sell or rent your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share data with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (such as hosting, analytics, or payment processing). These providers are obligated to protect your data and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Under GDPR and other applicable laws, you have certain rights regarding your personal data:

• Right of access: You have the right to request access to the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to erasure: You have the right to request the deletion of your personal data under certain conditions.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller under certain conditions.
• Right to withdraw consent: If our processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require you to verify your identity before responding to your request.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this service, and we encourage you to review it from time to time.

Contact Us

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please contact us by mail:

ClearSpeak Switzerland GmbH
Talstrasse 25
8001 Zurich
Switzerland